Windows Support Technician (m/f)

Zagreb, Osijek, Rijeka, Croatia


Develop your career in Windows administration!


Do you want to learn new technology and to be part of a team that works with some of the biggest IT companies in the world? We thought so.

At Touch Support, we look for individuals who are continually striving for personal and professional excellence. Our rapid growth demands high performance and we're proud to say that we have a talented and motivated team.

In a Windows Support Technician role, you will be assisting end users across the world with a wide range of technical requests. If you're looking for a new challenge and want to be a part of a great team, join us! 


Who are we?

Touch Support is a US-based company that is a strategic partner to diverse technology firms and assists them with 24x7x365 exceptional customer service. Our team's members support a wide variety of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Our team members anticipate customers needs using our proprietary customer experience optimization framework to provide the best possible customer experience.

We started in 2003 as a small startup with our first employees working from home. Since then we have grown into a multinational company with almost 200 employees, and several offices in the United States and Europe. Our European offices are opened under Hands on Server Support d.o.o. as our international brand.

  


Why is this a great opportunity for you?

Training: 

We will provide initial training to prepare you for the role of a Windows Support Technician. You will then be part of a team that helps businesses improve their customer satisfaction and efficiency while applying your training to resolve customer’s technical requests.

Training does not stop there; we have an extended training path that will help you quickly learn new skills.

Additionally, if you are interested in furthering your education, we offer paid certifications so you can continue to improve further and grow.


Promotional Path:

As your technical skills improve, you will be promoted to higher tier positions where you will work with new and more challenging technical requests.

Alternatively, if you want to try management or project management, there are career opportunities there as well! 


Do you have what it takes?

  • We hire for character and train for skill! Successful candidates who join our team possess excellent self motivation, a positive personality, and respect for both clients and colleagues.
  • End users are our lifeblood. A successful team member will anticipate customer needs while being positive and solution oriented.
  • Excellent communication skills in the English language. Touch Support exclusively provides support in English which means all written and spoken communication is only performed in English both with clients and team members alike.
  • Camaraderie counts - there’s no one hit wonders here! Candidates need to be ready to lend a helping hand or pass on their knowledge as they grow with the company.


Extra points go for:

  • Previous experience responding to customers via telephone, live chat
  • Knowledge of Windows desktop operating systems
  • Understanding of Active Directory, DNS, DHCP, LAN/WAN, and basic networking
  • Experience with Office 365 and G Suite
  • Experience with documenting procedures


Please submit your applications in the English language.


Responsibilities and goals you’ll own:

A typical day at Touch Support involves working with end-users through various support channels, such as tickets, live chat, and phone calls. Team members will be challenged to troubleshoot and resolve technical issues with courtesy and respect in a fast-paced, ever-evolving environment. Common requests you may be solving on a daily basis are:

  • Assisting our clients in a friendly, professional manner via chat, phone calls or e-mail
  • Monitor and respond quickly and effectively to requests received through the helpdesk in a first-in-first-out process
  • Troubleshooting a variety of technical and non-technical issues end-users are having with their local devices or virtual workstations
  • Setup, configure and operate end-user IT equipment such as printers, scanners, workstations, or other peripherals
  • Assist with set up and configuration of e-mail clients, file sharing, account provisioning, or software installations
  • Document technical procedures and solutions to build client’s knowledgebase


Technology changes fast so new updates are posted constantly. Downtime is used for training courses or to assist other team members with tasks. We understand that change and disruptive progress don’t just happen without amazing people working together every day! We’re not going to sugar coat that when we work, we work hard and even in downtime you are actively applying yourself. It sure beats being bored all day and I dare say your work days will actually be fun!


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