Linux Support Technician (m/f)

Zagreb, Osijek, Rijeka, Croatia


Great Place to develop your Linux career!


Do you want to learn new technology and to be part of a team that works with some of the biggest IT companies in the world? We thought so.

At Touch Support, we look for individuals who are continually striving for personal and professional excellence. Our rapid growth demands high performance and we're proud to say that we have a talented and motivated team.

In a Linux Support Technician role, you will be assisting end users across the world with a wide range of technical requests. If you're looking for a new challenge and want to be a part of a great team, join us! 


Who are we?

Touch Support is a US-based company that is a strategic partner to diverse technology firms and assists them with 24x7x365 exceptional customer service. Our team's members support a wide variety of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Our team members anticipate customers needs using our proprietary customer experience optimization framework to provide the best possible customer experience.

We started in 2003 as a small startup with our first employees working from home. Since then we have grown into a multinational company with almost 200 employees, and several offices in the United States and Europe. Our European offices are opened under Hands on Server Support d.o.o. as our international brand.



Why is this a great opportunity for you?

Training:

We will provide initial training to prepare you for the role of a Linux Support Technician. You will then be part of a team that helps businesses improve their customer satisfaction and efficiency while applying your training to resolve customer’s technical requests. Training does not stop there; we have an extended training path that will help you quickly learn new skills. 

Additionally, if you are interested in furthering your education, we offer paid certifications so you can continue to improve further and grow.

Promotional Path:

As your technical skills improve, you will be promoted to higher tier positions where you will work with new and more challenging technical requests.

Alternatively, if you want to try management or project management, there are career opportunities there as well!



Do you have what it takes?

  • We hire for character and train for skill! Successful candidates who join our team possess excellent self-motivation, a positive personality, and respect for both clients and colleagues.
  • End users are our lifeblood. A successful team member will anticipate customer needs while being positive and solution-oriented.
  • Excellent communication skills in the English language. Touch Support exclusively provides support in English which means all written and spoken communication is only performed in English both with clients and team members alike.
  • Camaraderie counts - there’s no one-hit wonders here! Candidates need to be ready to lend a helping hand or pass on their knowledge as they grow with the company.


Extra points go for: 

  • Previous experience responding to customers via telephone, live chat, and/or social media
  • IT literacy
  • Web Hosting industry familiarity
  • Linux / Windows knowledge
  • Experience with documenting procedures
  • Management and administrative experience


Please submit your application in the English language.


Responsibilities and goals you’ll own:

A typical day at Touch Support involves working with end-users through various support channels, such as tickets, live chat, and phone calls. Team members will be challenged to troubleshoot and resolve technical issues with courtesy and respect in a fast-paced, ever-evolving environment. Common requests you may be solving on a daily basis are:

  • Basic e-mail set up and configuration (creation, deletion, forwarders, etc)
  • Basic domain management (adding/removing subdomains, parked domains, redirects, etc)
  • Relaying server-specific client configuration options (e-mail, FTP, etc)
  • Service Monitoring reactionary items (contacting the data center, rebooting a down machine, or following emergency reaction policies)
  • Password resets
  • Basic sales questions
  • Company policy questions


Looking for more of a challenge? Once you master the basics and progress towards Tier 2 you will also be handling more challenging technical requests such as:

  • Troubleshooting advanced DNS issues
  • Configuring and customizing services such as Apache, MySQL, Bind/Named, Exim, PHP, and other core services
  • Deeper investigating in system logs to identify challenging technical problems
  • Simple bash scripting and ‘one-liners’ to perform common tasks
  • Performing account level migrations


Technology changes fast so new updates are posted constantly. Downtime is used for training courses or to assist other team members with tasks. We understand that change and disruptive progress don’t just happen without amazing people working together every day! We’re not going to sugar coat that when we work, we work hard and even in downtime you are actively applying yourself. It sure beats being bored all day and I dare say your work days will actually be fun!


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