IT Support Intern (m/f)

Zagreb, Osijek, Rijeka, Croatia


IT Support Intern


You have always been interested in IT, but haven’t yet found your way in? Or you just started learning about technology and want to put your passion into a career? This is the perfect time and place to make it happen.

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing strong and stable growth, and have grown into a multinational company with almost 200 employees with several offices in the United States and Europe. Our offices in Croatia are opened under Hands on Server Support d.o.o. as our international brand and are located in Osijek, Rijeka, and Zagreb.


Who are we?


Touch Support is a US-based company that is a strategic partner to diverse technology firms and assists them with 24x7x365 exceptional customer service. Our team's members support a wide variety of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Our team members anticipate customers needs using our proprietary customer experience optimization framework to provide the best possible customer experience.

We started in 2003 as a small startup with our first employees working from home. Since then we have grown into a multinational company with almost 200 employees, and several offices in the United States and Europe. Our European offices are opened under Hands on Server Support d.o.o. as our international brand.


Requirements for all the positions


For the last several years we have been successful in training our staff from scratch, and building a strong, learning-oriented environment. We believe in finding and hiring talent, individuals who possess strong interest in the field, and strong motivation to learn and succeed. We Hire for character and train the skill, and our requirements are set accordingly, with few simple preconditions:

  • Excellent communication skills in the English language, as our clients are mostly US-based
  • Passion for working with people, and helping them to get their stuff work
  • Solution-oriented mindset, and passion for resolving problems
  • Readiness to lend a helping hand, and pass on the knowledge as you grow with the company.
  • Ability to work in shifts (morning, afternoon, night shift). However, our schedules are week-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule.
  • The application submitted entirely in the English language


What do we offer?


  • You will be able to further your education with valuable technical certifications paid by the company.
  • The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career. Additionally, if you want to try management or project management positions, there are advancement opportunities available as well.
  • Stability is very important for our employees, and we couldn’t agree more. All of our Employment contracts are in the indefinite period of time.
  • Great teamwork and comradery across offices. The team is always ready to lend a helping hand in need, and the office atmosphere is quite laid-back: If you feel comfortable wearing slippers, that’s fine by us!
  • Tea and coffee :)


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