Human Resources Specialist

Zagreb, Osijek, Rijeka, Croatia

Human Resources Specialist

Touch Support is a US-based company that is a strategic partner to diverse technology firms and assists them with 24x7x365 exceptional customer service. Our team's members support a wide variety of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Our team members anticipate customers needs using our proprietary customer experience optimization framework to provide the best possible customer experience.

We started in 2003 as a small startup with our first employees working from home. Since then we have grown into a multinational company with almost 200 employees, and several offices in the United States and Europe. Our European offices are opened under Hands on Server Support d.o.o. as our international brand.  

  • Master's Degree in Social Sciences (preferably psychology, sociology or economics)
  • Excellent written and spoken English
  • Excellent communication and interpersonal skills
  • Highly organized and analytical
  • Ability to maintain the confidentiality of sensitive and personal information of employees
  • Ability to cultivate high trust, professional and respectful relationship with all stakeholders
  • Advantage: previous experience and/or education in Human Resources
Please make sure to submit your application in the English language. 

Responsibilities and goals you’ll own: 
  • Assisting with daily operations of the HR department
  • Assisting employees in understanding and accepting procedures and processes connected to Human resources
  • Responding to employee-related issues
  • Conducting regular stay interviews with the employees
  • Assessing employee satisfaction and reporting to the management
  • Identifying the opportunities for advancement and providing recommendations
  • Supporting the management and line management in employee development
  • Conducting HR education when necessary
  • Designing and implementing company initiatives and events

What we offer

  • Indefinite period of time Employment contract
  • The experience of working in a fast-growing company within the IT sector
  • A friendly and stimulating environment
  • Continuous learning and professional growth
  • Full coffee stashes :)  

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